Microsoft Teams – field lessons #4

Hi there

Let me show you how to clear Teams Cache on Windows and MacOS if you need to troubleshoot: Skype only mode users not showing its status on Teams client.

When you have a large environment where you have Skype users enabled on Office 365 and licensed on Teams at the same time you’re running a Teams Pilot and your Tenant it’s on islands mode you might experience issues. Check this post.

In order to fix you MacOS, Windows PC (laptop, VDI host, vm, etc.) you can do the following:

  1. Quit Microsoft Teams
  2. Delete the following directory/folder content:
    • Windows
    • Mac
      ~/Library/Application Support/Microsoft/Teams/
  3. Launch Microsoft Teams client again.

Sometime, you might need to close Outlook client to have the entire folder cleared however, that didn’t affected troubleshooting the main issue “Skype for Business user’s status and interoperability”.


Check my Github repository


Thiago Beier